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Returns Policy

We stand behind the products that we sell. If you are not satisfied with your purchase, you can request a return within 30 days of purchase, or within 15 days of receipt for international shipments. However, please be aware of the following guidelines for returns:

New Condition: All returns must be in new and resaleable condition, with all original packing, parts and materials intact and undamaged in any way. If an item is returned that is not in new condition, it will be returned to you, or an adjustment to the refund amount may be made.

Installed Items: We do not accept returns on installed items unless otherwise authorized by the manufacturer. For pickups and any other parts that contain electronics, we do not accept returns if an installation has been attempted, or if the product has been opened. Only brand new items in the unopened box will be accepted for return. If you have already installed an item, please contact the manufacturer for return authorization before requesting an RMA from us.

Software: We do not accept returns on opened software. If you have a problem or issue with any software purchased from us, you must resolve that issue with the software manufacturer. We can provide you with contact information for the manufacturer.

RMA's: We do not accept returns without a Return Merchandise Authorization number (RMA). You can obtain an RMA from us by request via email, phone or fax. Please include a reason for return and a copy of the original Blue Star Music invoice. If authorized, we will issue an RMA number to you via email or fax. You must write the RMA number clearly on the outside of the shipping package, or it will be refused. Please DO NOT mark on the product packaging.

Shipping: You are responsible for any shipping costs to return the item to us. The item must be well packed and shipped via a trackable shipping method, such as UPS, Fedex or USPS Registered. We are not responsible for items that are lost or damaged in transit to us, therefore we recommend that you insure the item for the full purchase amount when shipping. For international shipments, we require a trackable and insured shipping method such as USPS Global Express Mail, and the box must be marked as RETURNED ITEM with a value of $0.00. Please note that we will NOT accept any shipments that require duties or taxes to be paid on receipt.

Refunds: If the return is authorized, we will issue a refund using the same method of payment that was used to purchase the item. If you paid via check or money order, we will issue you a check. If you paid via credit card, we will issue you a credit to the same card only - we cannot issue refunds to alternate credit cards. If you paid via PayPal, the refund will apply to the original PayPal transaction.

Restocking Fees: There is a restocking fee of 10% charged for returned items. This restocking fee is designed to offset our handling and/or repackaging costs. We do our best to provide you with all the information you need to make a qualified purchase decision - please review that information and be sure of your purchase before you buy. At our discretion, restocking fees may be waived for exchanges if the returned item is in new and resellable condition. Shipping costs are not refundable, even if the restocking fees are waived. If an item is purchased with free shipping, the actual shipping costs incurred for your order will be deducted from your refund.

Warranty Information: All of the products we sell are brand new in the box and covered by the manufacturer's warranty. We do not perform repairs or replacements of defective items, these need to be returned directly to the manufacturer for warranty repair or replacement. See the product documentation for warranty and repair information.